Frequently Asked Questions
Can I ship to a different address than my billing address?
Yes! At checkout, you'll have the option to enter a separate shipping address and billing address. Simply uncheck the "Same as shipping address" box during payment to enter a different billing address.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Click the link in the email to track your package in real time. You can also visit our order tracking page or contact us if you need help.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary by destination.
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make a change or cancellation. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been submitted for fulfillment.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay. Additional options may be available at checkout.
Do I need an account to place an order?
No account needed! You can check out as a guest. However, creating an account lets you track orders, save your details, and check out faster next time.
How do I apply a discount code?
At checkout, look for the "Discount code" field and enter your code there. Only one discount code can be applied per order.
Is this product safe/authentic?
Yes! We work with trusted suppliers to ensure all products meet quality standards. For baby and health & wellness products especially, we only source items that meet applicable safety requirements. If you ever have a concern about a specific product, don't hesitate to reach out — your peace of mind matters to us.
Are your beauty or health products FDA approved?
We source products from reputable suppliers who comply with applicable regulations. While not all products require FDA approval, we prioritize quality and safety in every category. If you have specific questions about a product's certifications, feel free to contact us before purchasing.
Will sold-out items be restocked?
Restock availability depends on our suppliers. If an item you love is sold out, contact us or sign up for back-in-stock notifications if available on the product page. We'll do our best to let you know when it's available again.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery within the US typically takes 7–15 business days. International orders may take longer depending on your location and local customs. You'll receive a tracking number by email once your order ships.
Do you have a size guide?
Yes! Sizing can vary by product and supplier. We recommend checking the size chart on each individual product page before ordering. For our footwear collection, we provide US, EUR, UK, AUS, JPN, and KOR size conversions. If you're unsure about sizing for a specific item, feel free to contact us before placing your order.
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unworn, with tags, and in their original packaging. To start a return, contact us at lisa@nestifo.store with your order number. Once approved, we'll send return instructions — please note that return shipping costs are the customer's responsibility. Please be aware that certain items cannot be returned, including beauty/personal care products, sale items, and gift cards. Refunds are issued to your original payment method within 10 business days of receiving and inspecting the return.